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Quality Assurance Policy
Quality Assurance Policy
Expert Drivers Ltd is committed to providing a service to our
customers, which accurately interprets their requirements and
satisfies their expectations in a professional and effective
manner.
Our Policy aims to:
- Maintain a clear understanding of client needs and
expectations.
- To clearly communicate our values and objectives to each
employee.
- To adequately vet and train Drivers in all aspects of their
role. This is to include Tachograph Law and Working Time
Directive Regulations.
- To have systems in place to assess and manage contract risk,
and health and safety
- To undertake periodic reviews of all operatives to ensure
consistency of performance, knowledge and job satisfaction and to
identify training needs.
- To have contract reviews with each client during and after the
provision of service.
- To manage all operatives and subcontractors which represent
Expert Drivers Ltd and maintain a good reputation, but also that of
our Client's.
- To monitor, measure and analyse the performance of the Quality
Management System in delivering our services.
This policy and its aims are communicated and understood
throughout the Company as necessary, and are reviewed annually to
ensure continually improving quality management performance.
If any part of this policy requires clarification, please
contact Expert Drivers Ltd on 01244 281522.
